{"_id":"574c295299ccd80e0019590c","__v":95,"category":{"_id":"574a3bc0d1d1381900b73faf","version":"574a3bc0d1d1381900b73fae","project":"574a3bc0d1d1381900b73fab","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-05-29T00:45:52.959Z","from_sync":false,"order":1,"slug":"documentation","title":"Introduction"},"githubsync":"","parentDoc":null,"project":"574a3bc0d1d1381900b73fab","user":"574bfb9290d8b32000864973","version":{"_id":"574a3bc0d1d1381900b73fae","project":"574a3bc0d1d1381900b73fab","__v":7,"createdAt":"2016-05-29T00:45:52.939Z","releaseDate":"2016-05-29T00:45:52.939Z","categories":["574a3bc0d1d1381900b73faf","574be6d52aa7221700c51bed","574c0b6d281b010e00008f89","574c1afbcf99610e00ef7d2b","574d13b9a1f0be2000ae3803","574d14140db0870e0075382d","591eb3a72c1b1f0f000fa9f2"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"3517.0.0","version":"3517"},"metadata":{"title":"","description":"","image":[]},"updates":["5d359c057061d40068f25b0e"],"next":{"pages":[],"description":""},"createdAt":"2016-05-30T11:51:46.123Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":2,"body":"Each of the four steps below normally need to be completed.  Step 1 however may be ignored if an instance of SQL Server Express is already installed on the operating system and is available for use.  If an instance of SQL Server 2008R2 or greater is already available then the installation process can be begin at Step 2.\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 1 - Install Microsoft SQL Server Express\"\n}\n[/block]\nIf a networked or local instance of Microsoft SQL Server is already available for use then please go to Step 2.  If an instance of Microsoft SQL Server Express needs to be installed on the local machine then use the links below.  You will need full local administrator rights to complete the installation.\n\nIf your operating system is **Microsoft Windows 7, 8.0 or 8.1** then download and install Microsoft SQL Server Express 2008R2 from the following link.  Make sure to select the 64-bit version as is shown below the link.  If you are running Windows 10 then use the alternative link below to Microsoft SQL Server Express 2014 SP2.\n[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"If you have Microsoft Windows 10 do not install SQL Server Express 2008R2\",\n  \"body\": \"It is important that you do not install Microsoft SQL Server 2008R2 if you are running Windows 10.  You should instead use the alternative link to Microsoft SQL Server Express 2014 SP2.  If you have upgraded from Windows 8.1 to Windows 10 and you had an existing instance of Microsoft SQL Server 2008R2 that still worked then proceed to Step 2 and do not install Microsoft SQL Server Express.\"\n}\n[/block]\n\n[block:embed]\n{\n  \"html\": false,\n  \"url\": \"https://www.microsoft.com/en-us/download/details.aspx?id=30438\",\n  \"title\": \"Microsoft® SQL Server® 2008 R2 SP2 - Express Edition\",\n  \"favicon\": \"https://www.microsoft.com/favicon.ico?v2\",\n  \"image\": \"https://c.s-microsoft.com/en-us/CMSImages/microsoft_logo_56x56.png?version=ad0d2fa7-0ee8-4e82-ddbf-8ea5dc9d9c23\",\n  \"iframe\": false,\n  \"width\": \"50%\",\n  \"height\": \"100%\"\n}\n[/block]\nClick the button labelled 'Download' and then make sure to select the 64-bit version of SQL Server that will be labelled 'SQLEXPR_x64_ENU.exe' as shown.  Note that if you want to install Microsoft SQL Server Management Studio at the same time then select the larger download called 'SQLEXPRWT_x64_ENU.exe'.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/nmlcnnDlR4eRPRXdsdjp_installation-rte-sqlserver2008R2.jpg\",\n        \"installation-rte-sqlserver2008R2.jpg\",\n        \"821\",\n        \"445\",\n        \"#c33439\",\n        \"\"\n      ],\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\nIf your operating system is **Microsoft Windows 10** then download and install Microsoft SQL Server Express 2014 SP2 from the following link.  Make sure to select the 64-bit version as is shown below the link.\n[block:embed]\n{\n  \"html\": false,\n  \"url\": \"https://www.microsoft.com/en-us/download/details.aspx?id=53167\",\n  \"title\": \"Microsoft® SQL Server® 2014 SP2 Express\",\n  \"favicon\": \"https://www.microsoft.com/favicon.ico?v2\",\n  \"image\": \"https://c.s-microsoft.com/en-us/CMSImages/microsoft_logo_56x56.png?version=ad0d2fa7-0ee8-4e82-ddbf-8ea5dc9d9c23\",\n  \"iframe\": false,\n  \"width\": \"50%\",\n  \"height\": \"100%\"\n}\n[/block]\nClick the button labelled 'Download' and then make sure to select the 64-bit version of SQL Server that will be labelled 'SQLEXPR_x64_ENU.exe' as shown below.  Note that if you want to install Microsoft SQL Server Management Studio at the same time then select the larger download called 'SQLEXPRWT_x64_ENU.exe'.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/BzcDQZkISaWnlrDLR8b1_installation-rte-sqlserver2014.jpg\",\n        \"installation-rte-sqlserver2014.jpg\",\n        \"803\",\n        \"431\",\n        \"#cf2a31\",\n        \"\"\n      ],\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 2 - Install the Tigermoth RunTime Environment\"\n}\n[/block]\nThere are a series of components and third-party libraries that the software needs to have installed.  These have been bundled into a RunTime Environment (RTE) package for ease of use.  This RTE needs to be installed under a user profile that has full administrator rights on the local machine's operating system, **including the authority to halt all corporate level anti-virus processes on the local machine while the software installation is undertaken**.  The RTE package will ask for a local administrator username and password if installation is initiated without the necessary authority.\n[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"DISABLE TREND-MICRO, WEBROOT OR OTHER ANTI-VIRUS SOFTWARE\",\n  \"body\": \"If you are running anti-virus products such as Trend Micro, Webroot or Kaspersky then these need to be halted and/or disabled on the local machine before proceeding to install the Tigermoth Runtime environment.  it is highly likely that these products will prevent the Sentinel Runtime environment from being installed correctly.  This is a critical sub-component of the Tigermoth Runtime environment.  If you install the Tigermoth Runtime environment without disabling any anti-virus products on the local machine then you may not be able to complete Step 5 of these installation instructions.\"\n}\n[/block]\nInstall the Tigermoth RunTime Environment on the host operating system by downloading and running the setup package from the following link:\n[block:embed]\n{\n  \"html\": false,\n  \"url\": \"http://tigermoth.s3.amazonaws.com/rte/TigermothRTESetup.exe\",\n  \"title\": \"Download and Install the Tigermoth RunTime Environment\",\n  \"favicon\": null\n}\n[/block]\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 3 - Request the Tigermoth User Interface\"\n}\n[/block]\nThe Tigermoth User Interface needs to be installed for each user of the local machine.  This installation file does not need full administrator rights on the local machine.  The user interface should be installed when each user is logged into the machine using their standard day-to-day username.\n\nIt is important to request the correct version of the Tigermoth User Interface according to the version of Microsoft Excel that is installed.  Create a screenshot of the current version of Microsoft Excel and paste it into the email request for the interface.\n\nIf needed, a link to the instructions for determining the installed version of Microsoft Excel is below.\n\n[**Is Microsoft Excel a 32-bit or 64-bit Installation?**](doc:system-requirements#check-2-is-microsoft-excel-a-32-bit-or-64-bit-inst)\n\nTo proceed, click on the link below to generate an email request for the Tigermoth User Interface and paste the screenshot of the Microsoft Excel version into this email.  Send this email and await the return of the download location of the latest Tigermoth User Interface.\n\n[**Request the Installation Files for the Tigermoth Interface**](mailto:support:::at:::tigermoth.com?subject=Tigermoth Interface Request - Excel Version Attached&body=[...Please paste a screenshot of your Microsoft Excel version in this email - the screenshot needs to show if Excel is 32-bit or 64-bit...see the System Requirements webpage for details on how to find this information...])\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 4 - Install the Tigermoth User Interface\"\n}\n[/block]\nA link to the correct version of the Tigermoth User Interface will be returned via email.  Download the installation file to the local machine's hard drive (for example to `C:\\Temp`) and then double click this file to begin the software installation.  Installation from a network drive is not recommended.\n\nThe default installation directory is `%LOCALAPPDATA%` which maps to the end user's local profile.  This is the recommended location for installation because the interface does not require local administrator rights to install and does not need to access the local machine's registry.  Installation is a simple file copy process.\n\nIn some enterprise environments users cannot use the default location to run executable applications, or the end user's profiles are located on a network drive.  In these situations the software can be located in any directory on the local machine's hard drive (for example `C:\\Tigermoth`) and users are free to choose the software location as needed when the option is presented during installation as shown below.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/gp5L78ZvTUaFRsj57MIp_installation-interface-location.jpg\",\n        \"installation-interface-location.jpg\",\n        \"1008\",\n        \"390\",\n        \"#bf3d45\",\n        \"\"\n      ],\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 5 - Request a Software Licensing File\"\n}\n[/block]\nThe software requires the application of a licensing file before it can be used.\n\nUnder Windows 7 click on 'Start/All Programs/Tigermoth/Licensing' and this will open the 'Licensing' application.  Under Windows 8 & Windows 10 then press the [Windows Key]+S and then type ‘Licensing’ into the search path, and the 'Licensing' application should be able to be selected from the list of results.\n\nIf an error appears that says \"**This program is blocked by group policy.**\" as is shown below, then repeat the Tigermoth User Interface installation as per Step 4 above, but select an alternative installation directory that is not the default.  There is no need to Uninstall the software interface, simply follow Step 4 above again, selecting an alternative installation directory, and then continue with this Step 5.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/lFYkC0RRzs3rUlHWKM4Q_support-problem-policy-error.jpg\",\n        \"support-problem-policy-error.jpg\",\n        \"572\",\n        \"139\",\n        \"#7b6357\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n<br />\nOnce the software licensing application starts, click on the tab at the top-left called ‘Collect Key Status Information’.  Then click the `Collect Information` button.  The application will want to create a C2V file (Customer-to-Vendor file).\n\nMake this C2V file and email it to [**support@tigermoth.com**](mailto:support@tigermoth.com?subject=Tigermoth License Request - Original C2V File Attached) and a licensing file will be returned via email for use in Step 6 below.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/VyT1QhAVQt6FvPlLa8bC_support-installation-c2v.jpg\",\n        \"support-installation-c2v.jpg\",\n        \"1566\",\n        \"696\",\n        \"#266ba3\",\n        \"\"\n      ],\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 6 - Apply the Software Licensing File\"\n}\n[/block]\nA V2C licensing file (Vendor-to-Customer file) will be returned for activating the software.  Using the same software licensing application as was used to make the original C2V file, click at the tab at the top-right called ‘Apply License Update’.  Navigate to the V2C file by clicking the button to the right of the ‘Update File’ section.  Select the V2C file and click ‘Open’ to and then the button `Apply Update` to apply the software licensing file.\n\nIf the V2C licensing file is accidentally applied twice then an error will result that says “**Update failed:  Update was already applied**”.  Ignore this error and proceed to Step 7 below.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/Xk82IrETrOfxNRXww37C_support-installation-v2c.jpg\",\n        \"support-installation-v2c.jpg\",\n        \"1180\",\n        \"692\",\n        \"#0e68be\",\n        \"\"\n      ],\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\n<br />\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 7 - Return a Software Licensing Confirmation File\"\n}\n[/block]\nAfter the successful application of the V2C software licensing file in Step 6 a new C2V file should be automatically created.  If a new C2V file is not automatically created then manually create a new C2V file as per the original instructions for making a C2V software licensing file in Step 5.\n\n**It is a mandatory requirement to make and return a second C2V** file back to [**support@tigermoth.com**](mailto:support@tigermoth.com?subject=Tigermoth License Request - Return C2V File Attached) to complete the software licensing process and fully activate the software.\n[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"Return a Software Licensing Confirmation File\",\n  \"body\": \"It is a mandatory requirement to make and return a second C2V.  Any future software licensing and updating cannot be undertaken until such time as the second, return C2V file confirming the correct installation of the software has been received.\"\n}\n[/block]","excerpt":"The software installation process and licensing requirements","slug":"software-installation","type":"basic","title":"Software Installation"}

Software Installation

The software installation process and licensing requirements

Each of the four steps below normally need to be completed. Step 1 however may be ignored if an instance of SQL Server Express is already installed on the operating system and is available for use. If an instance of SQL Server 2008R2 or greater is already available then the installation process can be begin at Step 2. <br /> [block:api-header] { "type": "basic", "title": "Step 1 - Install Microsoft SQL Server Express" } [/block] If a networked or local instance of Microsoft SQL Server is already available for use then please go to Step 2. If an instance of Microsoft SQL Server Express needs to be installed on the local machine then use the links below. You will need full local administrator rights to complete the installation. If your operating system is **Microsoft Windows 7, 8.0 or 8.1** then download and install Microsoft SQL Server Express 2008R2 from the following link. Make sure to select the 64-bit version as is shown below the link. If you are running Windows 10 then use the alternative link below to Microsoft SQL Server Express 2014 SP2. [block:callout] { "type": "danger", "title": "If you have Microsoft Windows 10 do not install SQL Server Express 2008R2", "body": "It is important that you do not install Microsoft SQL Server 2008R2 if you are running Windows 10. You should instead use the alternative link to Microsoft SQL Server Express 2014 SP2. If you have upgraded from Windows 8.1 to Windows 10 and you had an existing instance of Microsoft SQL Server 2008R2 that still worked then proceed to Step 2 and do not install Microsoft SQL Server Express." } [/block] [block:embed] { "html": false, "url": "https://www.microsoft.com/en-us/download/details.aspx?id=30438", "title": "Microsoft® SQL Server® 2008 R2 SP2 - Express Edition", "favicon": "https://www.microsoft.com/favicon.ico?v2", "image": "https://c.s-microsoft.com/en-us/CMSImages/microsoft_logo_56x56.png?version=ad0d2fa7-0ee8-4e82-ddbf-8ea5dc9d9c23", "iframe": false, "width": "50%", "height": "100%" } [/block] Click the button labelled 'Download' and then make sure to select the 64-bit version of SQL Server that will be labelled 'SQLEXPR_x64_ENU.exe' as shown. Note that if you want to install Microsoft SQL Server Management Studio at the same time then select the larger download called 'SQLEXPRWT_x64_ENU.exe'. [block:image] { "images": [ { "image": [ "https://files.readme.io/nmlcnnDlR4eRPRXdsdjp_installation-rte-sqlserver2008R2.jpg", "installation-rte-sqlserver2008R2.jpg", "821", "445", "#c33439", "" ], "sizing": "full" } ] } [/block] If your operating system is **Microsoft Windows 10** then download and install Microsoft SQL Server Express 2014 SP2 from the following link. Make sure to select the 64-bit version as is shown below the link. [block:embed] { "html": false, "url": "https://www.microsoft.com/en-us/download/details.aspx?id=53167", "title": "Microsoft® SQL Server® 2014 SP2 Express", "favicon": "https://www.microsoft.com/favicon.ico?v2", "image": "https://c.s-microsoft.com/en-us/CMSImages/microsoft_logo_56x56.png?version=ad0d2fa7-0ee8-4e82-ddbf-8ea5dc9d9c23", "iframe": false, "width": "50%", "height": "100%" } [/block] Click the button labelled 'Download' and then make sure to select the 64-bit version of SQL Server that will be labelled 'SQLEXPR_x64_ENU.exe' as shown below. Note that if you want to install Microsoft SQL Server Management Studio at the same time then select the larger download called 'SQLEXPRWT_x64_ENU.exe'. [block:image] { "images": [ { "image": [ "https://files.readme.io/BzcDQZkISaWnlrDLR8b1_installation-rte-sqlserver2014.jpg", "installation-rte-sqlserver2014.jpg", "803", "431", "#cf2a31", "" ], "sizing": "full" } ] } [/block] <br /> [block:api-header] { "type": "basic", "title": "Step 2 - Install the Tigermoth RunTime Environment" } [/block] There are a series of components and third-party libraries that the software needs to have installed. These have been bundled into a RunTime Environment (RTE) package for ease of use. This RTE needs to be installed under a user profile that has full administrator rights on the local machine's operating system, **including the authority to halt all corporate level anti-virus processes on the local machine while the software installation is undertaken**. The RTE package will ask for a local administrator username and password if installation is initiated without the necessary authority. [block:callout] { "type": "danger", "title": "DISABLE TREND-MICRO, WEBROOT OR OTHER ANTI-VIRUS SOFTWARE", "body": "If you are running anti-virus products such as Trend Micro, Webroot or Kaspersky then these need to be halted and/or disabled on the local machine before proceeding to install the Tigermoth Runtime environment. it is highly likely that these products will prevent the Sentinel Runtime environment from being installed correctly. This is a critical sub-component of the Tigermoth Runtime environment. If you install the Tigermoth Runtime environment without disabling any anti-virus products on the local machine then you may not be able to complete Step 5 of these installation instructions." } [/block] Install the Tigermoth RunTime Environment on the host operating system by downloading and running the setup package from the following link: [block:embed] { "html": false, "url": "http://tigermoth.s3.amazonaws.com/rte/TigermothRTESetup.exe", "title": "Download and Install the Tigermoth RunTime Environment", "favicon": null } [/block] <br /> [block:api-header] { "type": "basic", "title": "Step 3 - Request the Tigermoth User Interface" } [/block] The Tigermoth User Interface needs to be installed for each user of the local machine. This installation file does not need full administrator rights on the local machine. The user interface should be installed when each user is logged into the machine using their standard day-to-day username. It is important to request the correct version of the Tigermoth User Interface according to the version of Microsoft Excel that is installed. Create a screenshot of the current version of Microsoft Excel and paste it into the email request for the interface. If needed, a link to the instructions for determining the installed version of Microsoft Excel is below. [**Is Microsoft Excel a 32-bit or 64-bit Installation?**](doc:system-requirements#check-2-is-microsoft-excel-a-32-bit-or-64-bit-inst) To proceed, click on the link below to generate an email request for the Tigermoth User Interface and paste the screenshot of the Microsoft Excel version into this email. Send this email and await the return of the download location of the latest Tigermoth User Interface. [**Request the Installation Files for the Tigermoth Interface**](mailto:support@tigermoth.com?subject=Tigermoth Interface Request - Excel Version Attached&body=[...Please paste a screenshot of your Microsoft Excel version in this email - the screenshot needs to show if Excel is 32-bit or 64-bit...see the System Requirements webpage for details on how to find this information...]) <br /> [block:api-header] { "type": "basic", "title": "Step 4 - Install the Tigermoth User Interface" } [/block] A link to the correct version of the Tigermoth User Interface will be returned via email. Download the installation file to the local machine's hard drive (for example to `C:\Temp`) and then double click this file to begin the software installation. Installation from a network drive is not recommended. The default installation directory is `%LOCALAPPDATA%` which maps to the end user's local profile. This is the recommended location for installation because the interface does not require local administrator rights to install and does not need to access the local machine's registry. Installation is a simple file copy process. In some enterprise environments users cannot use the default location to run executable applications, or the end user's profiles are located on a network drive. In these situations the software can be located in any directory on the local machine's hard drive (for example `C:\Tigermoth`) and users are free to choose the software location as needed when the option is presented during installation as shown below. [block:image] { "images": [ { "image": [ "https://files.readme.io/gp5L78ZvTUaFRsj57MIp_installation-interface-location.jpg", "installation-interface-location.jpg", "1008", "390", "#bf3d45", "" ], "sizing": "full" } ] } [/block] <br /> [block:api-header] { "type": "basic", "title": "Step 5 - Request a Software Licensing File" } [/block] The software requires the application of a licensing file before it can be used. Under Windows 7 click on 'Start/All Programs/Tigermoth/Licensing' and this will open the 'Licensing' application. Under Windows 8 & Windows 10 then press the [Windows Key]+S and then type ‘Licensing’ into the search path, and the 'Licensing' application should be able to be selected from the list of results. If an error appears that says "**This program is blocked by group policy.**" as is shown below, then repeat the Tigermoth User Interface installation as per Step 4 above, but select an alternative installation directory that is not the default. There is no need to Uninstall the software interface, simply follow Step 4 above again, selecting an alternative installation directory, and then continue with this Step 5. [block:image] { "images": [ { "image": [ "https://files.readme.io/lFYkC0RRzs3rUlHWKM4Q_support-problem-policy-error.jpg", "support-problem-policy-error.jpg", "572", "139", "#7b6357", "" ] } ] } [/block] <br /> Once the software licensing application starts, click on the tab at the top-left called ‘Collect Key Status Information’. Then click the `Collect Information` button. The application will want to create a C2V file (Customer-to-Vendor file). Make this C2V file and email it to [**support@tigermoth.com**](mailto:support@tigermoth.com?subject=Tigermoth License Request - Original C2V File Attached) and a licensing file will be returned via email for use in Step 6 below. [block:image] { "images": [ { "image": [ "https://files.readme.io/VyT1QhAVQt6FvPlLa8bC_support-installation-c2v.jpg", "support-installation-c2v.jpg", "1566", "696", "#266ba3", "" ], "sizing": "full" } ] } [/block] <br /> [block:api-header] { "type": "basic", "title": "Step 6 - Apply the Software Licensing File" } [/block] A V2C licensing file (Vendor-to-Customer file) will be returned for activating the software. Using the same software licensing application as was used to make the original C2V file, click at the tab at the top-right called ‘Apply License Update’. Navigate to the V2C file by clicking the button to the right of the ‘Update File’ section. Select the V2C file and click ‘Open’ to and then the button `Apply Update` to apply the software licensing file. If the V2C licensing file is accidentally applied twice then an error will result that says “**Update failed: Update was already applied**”. Ignore this error and proceed to Step 7 below. [block:image] { "images": [ { "image": [ "https://files.readme.io/Xk82IrETrOfxNRXww37C_support-installation-v2c.jpg", "support-installation-v2c.jpg", "1180", "692", "#0e68be", "" ], "sizing": "full" } ] } [/block] <br /> [block:api-header] { "type": "basic", "title": "Step 7 - Return a Software Licensing Confirmation File" } [/block] After the successful application of the V2C software licensing file in Step 6 a new C2V file should be automatically created. If a new C2V file is not automatically created then manually create a new C2V file as per the original instructions for making a C2V software licensing file in Step 5. **It is a mandatory requirement to make and return a second C2V** file back to [**support@tigermoth.com**](mailto:support@tigermoth.com?subject=Tigermoth License Request - Return C2V File Attached) to complete the software licensing process and fully activate the software. [block:callout] { "type": "danger", "title": "Return a Software Licensing Confirmation File", "body": "It is a mandatory requirement to make and return a second C2V. Any future software licensing and updating cannot be undertaken until such time as the second, return C2V file confirming the correct installation of the software has been received." } [/block]